Here is a list of frequently asked questions that will hopefully answer any questions you may have. If you need further assistance please email us.
Can I call and get advice direct from Hourglass Boutique?
Yes, you can call Hourglass Boutique direct at 1-650-539-8125 between 10:30am - 6:30pm Pacific Tuesday thru Saturday. We will be more than happy to help you. Or simply e-mail us at info@HourglassBoutique.com.
How can I pay for my order?
Transactions can be made online through our website via Visa, Mastercard, Discover, American Express, or Paypal.
What size should I order?
Measurements for a particular style can be provided. Just send us an email referencing the item.
How quickly will my Hourglass Boutique order be shipped?
We send out all orders within 48 hours of receipt. To guarantee delivery, we must have proper and complete addresses. Please supply a daytime telephone number in case we need to contact you. Once your order has been processed, we will email you the tracking number for your shipment.
Standard shipping is provided through USPS Priority Mail. Standard ship times are between 2-3 days. Please contact us if you require expedited shipping.
What happens if I need to return something?
We hope that you will love your new Hourglass Boutique purchase, however you may return or exchange regular-priced items ordered through our website within 14 days of the original shipping date. All original tags must be attached and packaging must be included. For full details on our policy, please see our Returns & Exchanges Page. You may email us if you have any other questions regarding our policy.
Can I change my order?
If there has been an error in your order placement, please contact us as soon as possible via phone or email.
International Shipping (Duties Fees & Customs)
Hourglass Boutique is not in control of any country-specific tariffs and duties imposed on your order by your respective government. It is very likely that taxes and duties will be charged on the items you order, depending on your location. If taxes and duties are placed on your package, the fees will be the responsibility of the buyer.